XBLUE X16 Small Business Phone System Bundle with (4) Phones - (6) Outside Line & (16) Phone Capacity - Includes Auto Attendant, Voicemail, Caller ID, Paging & Intercom

X-16 : Great phone system and easy to setup. 4 charcoal (black) phone extensions connected and 3 incoming telephone lines. We also connected an analog phone to line 1 before the system. Had questions which were handled by support nicely. Good build quality. Wiring harness was included in the box, to connect the extensions. --- A major complaint is how the package was delivered via United Parcel Service. The driver didn't knock and we waited all day the first day it was to arrive. The day after scheduled arrival we waited all day also. Still no knock. We heard a truck pull up out front. The driver walked around the side of the building halfway, then turned around and went back to the truck. I ran out to catch him before he left. As I was running along the side of the building I heard a loud THUMP !The driver had dropped the package on the sidewalk instead of setting it down! He waited there for me. I signed for it. He never knocked on any door of this building. XBlue packed it well, luckily no damage to the product. I don't want UPS to deliver here anymore. I just don't like the way they deliver late. We took delivery after 6:00pm, the day after it was to be here. I disagree with the way the freight was handled. It's a $700 box, at least handle it with some modicum of care. UPS is terrible. The X-16 product is so good I've ordered another one, this time with 8 phones, not just 4. Titanium this time. UPS is late delivering this one too. I've now waited until 4:55pm. Before the close of business but too late to deliver and install it today. The box I got was open, the inner box was sealed. When I told the UPS driver the box was open, he said that once I've accepted it, that's it, nothing can be done or changed. OK. Let's see if you guys that sell and ship this will listen and give us a choice of common carrier, other than UPS. . . --- October 2012 update : The business that had the 8 phone titanium colored set installed was a car dealership and they also love the look and solid, quality feel of the new phones, which sit on the desks at an angle so they can be seen at a quick glance. They like that the backlit display is a pleasing blue because it matches their computer equipment which has several blue colored lights on it. The phone is line-powered, which is nice because they don't need to place the phone whithin reach of an elelctrical outlet and plug in one of those short-corded transformer packs to it. Line power is a big plus when they had to deploy phones in the garage bays where they work on the cars, because there really were not any eletrical outlets available. The phones look so much cleaner on their desks too, with only a single thin telephone line coming away from it instead of two lines. The titanium matches their equipment color, The sound quality is excellent. Dialing is easy. Each phone holds it's own speed dial list, so each phone's speed dial list can be customized to the user. They don't even use the 50 speed dials it has. It was unbelievably easy to setup and program each phone's extension number. After programming each one, they changed their minds on how the extensions should be numbered. I thought it would be a hassle to reprogram them. It wasn't hard at all. It's so easy, other manufacturers should take a lesson. They really love the handsfree talkback feature : when another extension intercoms them - an internal call from extension to extension - they don't even have to to take their hands off their keyboard or mouse to answer back the internal calling extension. The technicians in the garage bays don't have to even touch the phone with their greasy hands to answer the manager. Way to go, XBlue ! They love that ! One thing worth metioning is that upon calling the XBlue tech support it was found that the system is compatible with the Viking brand paging amplifiers (sold separately). We had to call the customer support for a small problem we had during the setup. It turned out we had selected something wrong in the configuration. They called us back and got it squared away so quickly and were so nice about it, even though it was painfully clear in the manual that we should have made the setting, somehow we missed it. Overall a great support system and the easiest to setup system I've ever seen. Way easier than a Panasonic system, way easier than a Talkswitch (now Fortinet), even easier than an ATT multiline office phone ! Congrats XBlue, I'm very pleased. The end users are pleased too and the system worked with their exisiting building wiring, which is single line telephones wired back to a central connection point. No need for them to pay me to lay up new wiring.

I just purchased and installed my X 16 phone from the X Blue Networks. I am not computer savvy at all and not technically savvy, either. So, I couldn't figure out how to work the phone when I received it. I called a local phone installer I found on Craigslist who charged $75/hour. The installer told me over the phone he had never heard of the system, but would look it up on the internet and tell me IF he could install it for me. He called me back and said "no problem, it should take roughly 2-3 hours of time" Again, I did not do any installation at all. In the end, the installer was at my office for just under 3 hours. In that time, he removed my old phone system, worked around the alarm system, moved one of my fax lines from back of office to front, then installed all the phones, activated them, showed me how to use them and it cost me 3 hours at $75, total of $225. He told me that he was so impressed with how inexpensive and how nice the phone system was, that he was going to recommend it to his customers. My installer was probably in his mid 60's, told me he wasn't too technically savvy, but he figured out how work the phones without the manual. He kind of used the screens and did his best, but then towards the end, he told me I could figure out the details of the phone by reading the manual. Bottom line, I love the price of the phone, the quality is definitely good (it feels heavy), and my installer was impressed with it. I think for the price, it can't be beat. I'd buy another system if I opened another office. One more thing, the installer told me for small business purposes, he would not recommend VoIP's. He told me he removes more of them than installs them. When I was shopping for phone equipment, I couldn't find an installer who wouldn't try to upsell me on a VoIP system. I just wanted a simple phone system that never goes down. So, that is how I used my X 16 phone. Good luck.

After doing a lot of research, I settled on this phone system because of it's cost, functionality and ease of operation. I will comment on each of these. In terms of cost, I believe this is a relatively competitive priced product compared to others i was researching. This kit includes everything needed to get a four phone system up and running. This includes all phone cables, installation screws, instructions and hardware, although longer phone cables are likely needed. The main functionality I was looking for was the ability to have an auto attendant answer the phone and direct the call to the appropriate line. This system has a main recording as well as a directory ("7"). The main line can be accessed either by typing in the extension or "0". Call forwarding also works well either by sending the call through another line or by TRK2TRK/flash. This has worked very well for one extension that is appropriate to send to a cell phone. In terms of operation, it was very easy to set up this system. The longest part was that I needed to fix one phone cable in my building as it was split and I didn't realize it. Programming the system was rather simple and once things were up and running, it is very easy to keep the recordings up to date and access all of the features. There are a couple of things that I noticed about this system that I wish were different. The first is a caller has no way to get back to the main menu if a line is not picked up (they either leave a message or hang up). Also, I have not found a way to listen to messages on another phone extension without being on that extension or calling in from another line. Lastly, this is just an analog system which both powers and sends the phone data through a regular 2 pair phone line so there is no way to network this product or access messages through a computer. Overall, I am very pleased with this product and it has been functioning flawlessly for several months now.