The Book of Customer Service: A No-Nonsense Guide to Earning Trust and Keeping Customers Coming Back
Product ID: 806597302
Great service isn’t complicated — it’s just rare. In The Book of Customer Service , Daniel Brewer shows you the simple moves, small fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results. Warning: Reading this book may cause sudden bursts of “Why didn’t I do this sooner?” Most customer service books are written by people who haven’t served a customer in years. This one isn’t. In The Book of Customer Service , Daniel Brewer shares real stories, hard-earned lessons, and a few “don’t try this at home” moments from decades on the front lines. You’ll learn how to: Spot the tiny fixes that make customers fall in love with you Handle complaints without sounding like a corporate robot Earn loyalty without coupons, gimmicks, or groveling Turn awkward moments into memorable ones Survive (and even enjoy) working with that customer Leave people thinking, I have to tell someone about this place Short on theory. Big on results. And with just enough humor to keep you turning the page. Review: Old School - Back to the Basics - With decades of experience, author and sage, Daniel Brewer knocks it out of the park! Imagine sitting next to Babe Ruth, well past his prime, and having the opportunity to ask him about hitting a baseball. In this case, the book reads as if you're sitting next to someone who has not only hit his share of homeruns but also has taught his share of students. Customer Service today can be so simple, and yet so hard for business owners to grasp when it comes to connecting the dots to profitability, work-life balance, employee recruitment & retention, and dare I say it, okay, I will, Net Promoter Score. Don't just buy one copy, buy one for all your managers or one for your whole team. Yes, the examples and stories are that good! Review: Blessings are everywhere! - I really enjoyed this book so much! It brings things back to basics for me.
| ASIN | B0FM12ZXFK |
| Accessibility | Learn more |
| Customer Reviews | 5.0 5.0 out of 5 stars (1) |
| Enhanced typesetting | Enabled |
| File size | 924 KB |
| ISBN-13 | 979-8999167910 |
| Language | English |
| Page Flip | Enabled |
| Print length | 170 pages |
| Publication date | 10 August 2025 |
| Publisher | CS Guru |
| Screen Reader | Supported |
| Word Wise | Enabled |
| X-Ray | Not Enabled |
D**C
Old School - Back to the Basics
With decades of experience, author and sage, Daniel Brewer knocks it out of the park! Imagine sitting next to Babe Ruth, well past his prime, and having the opportunity to ask him about hitting a baseball. In this case, the book reads as if you're sitting next to someone who has not only hit his share of homeruns but also has taught his share of students. Customer Service today can be so simple, and yet so hard for business owners to grasp when it comes to connecting the dots to profitability, work-life balance, employee recruitment & retention, and dare I say it, okay, I will, Net Promoter Score. Don't just buy one copy, buy one for all your managers or one for your whole team. Yes, the examples and stories are that good!
K**R
Blessings are everywhere!
I really enjoyed this book so much! It brings things back to basics for me.
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